Specification The Online Banking Service Manager will ensure that the Goods Intermediary Inc.
delivers on its promise of Superior Service. This output will be achieved through
active management of the issue queue, monitoring of customer feedback from all channels, including online surveys and social media and one-on-one contact with patrons and business partners.
Responsibilities:
- Prioritize the issue queue, receiving input from various stakeholders to identify which tasks to work on that will have the greatest positive impact for patrons.
- Complete knowledge of how the online banking system works, how transactions are processed and the interdependence online banking has with other channels.
- Produce regular reporting on key metrics that speak to trends in the quality of the client experience.
- Review operational data to identify negative trends in processing before patrons are impacted.
- Manage a small team.
This job is in the middle level of a career path
Requirements:
Education -
BS required
Experience -
- Knowledge of basic web and mobile constructs.
- Analytical skills to identify and communicate trends.
- Problem solving capabilities to identify solutions and temporary workarounds to customers.
- Experience managing small teams.
- A passion for delivering great user experience.
Typical office environment / working conditions
Please send your resume stanley.simmons@goodsintermediaryinc.com
No comments:
Post a Comment
[Warning: These emails are spam. Do not click on any links contained with the body of junk email if you receive this in your inbox. What is email spam?]
Note: Only a member of this blog may post a comment.